Lowell Regional Transit Authority

Road Runner ADA paratransit service is available to people with disabilities who are unable to ride Lowell Regional Transit Authority (LRTA) Fixed Route Bus Services. For people with disabilities who are unable to get to their transit stop or station, Road Runner operates a parallel service to LRTA Fixed Route. Road Runner is operated by Lowell Transit Management Corporation.

Transportation Service Hours

Road Runner ADA service hours are parallel to LRTA Fixed Bus Route hours.

Phone: (978) 459-0152
Road Runner office hours are Monday-Friday 6:30AM to 4PM. Reservations may be requested up until 4PM the day before your trip. If calling on a weekend or holiday, please leave a voicemail.

Cancellation

ADA customer cancellations require passengers to call 2 hours prior to their pickup window.

Wheelchair Accessibility

All Road Runner vehicles are wheelchair accessible and can accommodate different types of mobility devices. Road Runner will carry any wheelchair and occupant, regardless of size or weight.
Safety requirements of the vehicle apply.

The mobility lift is available for all customers. If extra boarding time is necessary, Road Runner appreciates advanced notice at the time of reservation.

More Information

Eligibility Criteria and Application
Reservations Policy Fare information

Road Runner Senior Service

The LRTA Road Runner Senior Service is an origin to destination Paratransit service available to residents within the LRTA service area and who are 60 years of age or more. All of the Road Runner services are shared ride services intended to safely and efficiently transport as many passengers at a time as possible. All services are provided with wheelchair accessible vehicles.

Senior Service DAR provided from Lowell, Billerica, Chelmsford, Tewksbury, and Dracut: Road Runner Senior Service is available for trips which travel to a medical appointment within the LRTA service area. Seniors are asked to call their local Senior Centers for all rides not covered by Road Runner Service.

Transportation Service Hours

8:00 A.M. and 4:00 P.M. Monday – Friday, depending on the service area

Phone: (978) 459-0152
Dispatch will accept phone reservations from 8am to 3pm, Monday – Friday.

Office Address: 113 Thorndike Street, Lowell ( Located next to the Kennedy Center )

Eligibility

• Age 60 or over with government ID
• Must be registered with Road Runner prior to reservations

Senior Dial-A-Ride Eligibility Application Form

Reservation Policies

Reservations must be made at least 24 hours in advance. All customers must be registered with Road Runner prior to reservations being made.

Cancellations

Cancellations require passengers to call no later than 5pm the day before the scheduled trip. Cancellations are taken 24 hours a day.

• Do
  • Wear a seatbelt (wheelchair and scooter utilization apply).
  • Use headphones with personal audio devices.
  • Note that personal hygiene and perfumes can be objectionable to other passengers or cause allergic reactions.
  • Ask the driver to adjust the radio, including turning it on/off, changing the
    station, and turning up or down the volume. (The 2-way radio for dispatch cannot be turned off.)

  Don’t

  • Stand while the vehicle is moving.
  • Eat or drink unless you need to for medical/dietary reasons. Let the driver know if this is the case.
  • Have loud conversations on your cellphone.
  • Bring hoverboards on Road Runner vehicles.
  • Smoke, including e-cigarettes.
  • Tip your driver or give other gratuities.
  • Inappropriate or illegal behavior will not be tolerated, and may result in service suspension, police investigation, or other consequences.

More Information

Fare payment Information
Holidays

The LRTA partners with the Councils on Aging within the LRTA service area to provide transportation services within the towns. Please contact the following Councils for senior transportation services provided.