Bus Access Guide
Key Notes:
- All vehicles used for public transportation in the LRTA fleet are accessible to people with disabilities. This includes that all buses:
- Are able to be lowered or deploy ramps for easier boarding and exiting
- There are specific areas in which mobility devices can be stores
- Digital and audible displays and announcements will share key information regarding routes and stops
- All LRTA drivers participate in regular training activities and know how to properly meet the needs of individuals with various disabilities who board their vehicles.
- All LRTA drivers will respond to reasonable modification requests unless the requests would alter the fundamental nature of the services provide, create an threat to the health and safety of others, or cause undue financial hardship
Planning Your Trip
To ensure that your trip on the LRTA is as easy as possible, you can use the following tools:
Fares & Passes
People 65 and older and people with disabilities may qualify for reduced bus fares.
Boarding
- Stand at an LRTA bus stop sign or a safe location on the same side of the street as the bus
- If the bus stop sign is on the opposite side of the street, stand across from a pole with a sign
- Signal the driver to stop by raising your arm to wave your hand as the bus approaches.
- We encourage you to be at a bus stop, but if you are not, you will need to be on the same side of the street as the bus and be stopped at a safe location for the bus to stop
Boarding with Mobility Devices
- Buses can be lowered or “kneeled” in order to accommodate individuals who request it
- Wheelchairs might be pre-boarded in order to ensure that there is adequate space to safely secure the mobility device in the securement area
- If boarding with a wheelchair or scooter, make your way to the securement area, lock your wheels or turn off the power to your mobility device, and the operator will then secure the device for you.
- The driver may ask you where your stop will be so they can be prepared to assist you for your departure, however, you are not required to disclose that information if you choose not to.
- If you use a seated mobility aid and would like to transfer into a standard bus seat, the driver will direct you to a nearby seat. If no seats are available, a request can be made to ask those sitting in priority seating if they would be willing to move, though they are not required to do so.
Priority Seating
There are priority seats available on the buses for those who need it. Operators are required to ask customers to move to make priority seating available when requested. Customers are asked to yield their seats to older adults or people with disabilities, but cannot be forced to move.
If there are no priority seats that are available, the operator may direct you to another seat or suggest that you wait for the next bus to arrive.
Automatic Vehicle Annunciators
- Destination points and important stop information are to be announced automatically on the bus. If the automated system isn’t working, the bus operator should make verbal announcements instead.
Exiting the Bus
- To get off the bus, pull the yellow string to signal the driver and request to stop
- If you are physically unable to pull the string, please inform your driver of your stop in advance
- If the operator is unable to pull over safely in the area you requested, they might be required to stop before or after your requested location to ensure they keep you and your fellow passengers and other pedestrians safe
- If you require a reasonable accommodation, such as lowering the bus to the curb, please inform your bus operator so that they can assist you with your request.