Lowell Regional Transit Authority

978-452-6161

Title VI Complaint & Investigation Procedures

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These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, for alleged discrimination in any program or activity administered by the Lowell Regional Transit Authority (LRTA).

These procedures do not deny the right of the complainant to file formal complaints with other State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and the LRTA may be utilized for resolution. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Title VI and related statutes may file a written complaint to the following address:

Title VI Coordinator
Lowell Regional Transit Authority
145 Throndike Street
Lowell, MA 01852

The following measures will be taken to resolve Title VI complaints:

  1. A formal complaint must be filed within 180 days of the alleged occurrence. Complaints shall be in writing and signed by the individual or his/her representative, and will include the complainant’s name, address and telephone number; name of alleged discriminating official, basis of complaint (race, color, national origin, sex, disability, age), and the date of alleged act(s). A statement detailing the facts and circumstances of the alleged discrimination must accompany all complaints.
  2. In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the LRTA Title VI Coordinator. Under these circumstances, the complainant will be interviewed, and the LRTA Title VI Coordinator will assist the Complainant in converting the verbal allegations to writing.
  3. When a complaint is received, the Title VI Coordinator will provide written acknowledgment to the Complainant, within ten (10) days by registered mail.
  4. If a complaint is deemed incomplete, additional information will be requested, and the Complainant will be provided 60 business days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.
  5. Within 15 business days from receipt of a complete complaint, the LRTA will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation. Within five (5) days of this decision, the Administrator or his/her authorized designee will notify the Complainant and Respondent, by registered mail, informing them of the disposition.
    1. If the decision is not to investigate the complaint, the notification shall specifically state the reason for the decision.
    2. If the complaint is to be investigated, the notification shall state the grounds of the LRTA’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator.
  6. When the LRTA does not have sufficient jurisdiction, the Administrator or his/her authorized designee will refer the complaint to the appropriate State or Federal agency holding such jurisdiction.
  7. If the complaint has investigative merit, the Administrator or his/her authorized designee will assign an investigator. A complete investigation will be conducted, and an investigative report will be submitted to the Administrator within 60 days from receipt of the complaint. The report will include a narrative description of the incident, summaries of all persons interviewed, and a finding with recommendations and conciliatory measures where appropriate. If the investigation is delayed for any reason, the investigator will notify the appropriate authorities, and an extension will be requested.
  8. The Administrator or his/her authorized designee will issue letters of finding to the Complainant and Respondent within 90 days from receipt of the complaint.
  9. If the Complainant is dissatisfied with the LRTA’s resolution of the complaint, he/she has the right to file a complaint with the:

Civil Rights Officer
Federal Transit Administration
55 Broadway, Suite 920
Cambridge, MA 02142

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