Lowell Regional Transit Authority

LRTA Fixed Route Bus Service: 978-452-6161
Road Runner ADA Paratransit: 978-459-0152

Rider Etiquette

Please remember that Road Runner is a shared space. Respect your fellow passengers, drivers, and transportation equipment. Follow these rider rules:


  • Wear a seatbelt (wheelchair and scooter utilization apply).
  • Use headphones with personal audio devices.
  • Note that personal hygiene and perfumes can be objectionable to other passengers or cause allergic reactions.
  • Ask the driver to adjust the radio, including turning it on/off, changing the station, and turning up or down the volume. (The 2-way radio for dispatch cannot be turned off.)


  • Stand while the vehicle is moving.
  • Eat or drink unless you need to for medical/dietary reasons. Let the driver know if this is the case.
  • Have loud conversations on your cellphone.
  • Bring hoverboards on Road Runner vehicles.
  • Smoke, including e-cigarettes.
  • Tip your driver or give other gratuities.

Inappropriate or illegal behavior will not be tolerated, and may result in service suspension, police investigation, or other consequences.

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