Senior Dial-A-Ride Reservations
Effective November, 2017, Senior Service in Billerica, Chelmsford, Tewksbury, and Dracut
Road Runner Senior Service, Dial-A-Ride (DAR) is available for trips beyond the senior’s home town which travel to a medical appointment within the LRTA service area.
Effective November, 2017, Senior Service in Lowell:
Road Runner Senior Service, Dial-A-Ride (DAR) is available for trips which travel to medical appointments within the LRTA service area.
Transportation is available from approximately 8am to 2:30pm, Monday through Friday. Seniors must call 7 days in advance to reserve transportation. Dispatch will accept senior phone call reservations from 8am to 3pm, Monday though Friday. Seniors are asked to call their local Senior Centers for all rides not covered by Road Runner Service.
Town Councils on Aging
How to Book a Ride
When scheduling a trip, please provide the reservationist with the following:
- Your name, address and phone number
- The date of your trip
- The time of your appointment
- Your pick-up address
- Your drop-off address
- Return trip information, if necessary
- Request for a Reasonable Modification. Examples: the request for door-to-door assistance or the request for extra time needed for boarding the vehicle.
ADA regulations permit the scheduling of your ride up to one hour before or one hour after the trip time you request, without making you late for an appointment.
After booking a trip, clients will be provided a 30-minute pick-up window. For example, if a client requests a 3PM pick-up, the trip may be scheduled for a pickup which would create a window between 3PM and 3:30PM. The client is asked to be ready between 3PM and 3:30PM.
Drivers will wait 5 minutes from the beginning of the scheduled pick-up window. Please be aware that passengers registered as seniors are required to cancel a trip by 5PM on the day prior to the trip. Click Here to refer to the Road Runner No-Show Policy and Cancellations.
Other Transportation Issues
What does dispatch do if a client becomes ill while utilizing Road Runner?
If a client becomes ill on a Road Runner vehicle, the driver will contact dispatch and ask for direction. The dispatcher will instruct the driver to take the ill client directly to their destination or take the ill client back to their residence.
If a passenger makes a convenience request, such as “you are going within a few blocks of my house, let me off now”, then these requests will be looked at on a case by case basis and only granted if it does not create late trips or long ride times for another.
Road Runner does not offer same-day scheduling. If a passenger requests an urgent trip for the same day, dispatch will forward the request to a Supervisor.
Road Runner does not leave clients stranded. Every effort will be made to assist individuals who have missed their return trip home. For example, a client is at a doctor’s office, and the appointment runs late. The client is to call Road Runner and let dispatch know as soon as possible that they will be late. Road Runner will make every effort to return for the client when a vehicle is available.
The LRTA also provides connections to neighboring Regional Transit Authorities (RTA’s) for those customers traveling outside the LRTA service area.
- For customers traveling into the MVRTA service area, connections are made at the Gallagher Terminal, 145 Thorndike St, Lowell, MA
- For customers traveling into the MBTA service area (The RIDE), connections are generally made at the following locations:
- Wilmington Train Station, 405 Main St, Wilmington, MA
- Burlington Lahey Clinic, 41 Mall Rd, Burlington, MA
- Middlesex Community College Bedford Campus, 591 Springs Rd, Bedford, MA
For more information about connecting to another RTA service, please contact Road Runner at 978-459-0152.