Lowell Regional Transit Authority

LRTA Fixed Route Bus Service: 978-452-6161
Road Runner ADA Paratransit: 978-459-0152

Complaint Policy and Procedure

Road Runner customers may submit service comments, complaints or commendations
by telephone to 978-459-0152 or by mail to:

Road Runner
General Manager
Lowell Transit Management Corp
113 Thorndike Street
Lowell, MA 01852

All Road Runner comments, complaints or commendations will be responded to within 48 business hours. Customers are encouraged to leave their full name, address and phone number.

Back to Top